terms and conditions

At AMB SOX, we are completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us at: info@ambsox.com or through our website AMBSOX.com. 

The Terms and Conditions apply to the use of the ambsox.com website. Please read the Conditions carefully before placing any orders on www.ambsox.com. By placing an order with us, you are agreeing to accept these terms and conditions. 

Please note, that we may modify these Terms and Conditions from time to time, so please check back often. If you have any queries relating to the Conditions, please contact the customer care at info@ambsox.com. 

1. Application of General Terms and Conditions

1.1 These General Terms and Conditions are applicable to and govern your purchase and use of the Products. You should read these terms carefully as they affect your legal rights and govern your relationship with us. 

1.2 Your contract for purchases made through Ambsox.com is with AMB BOX SARL. AMB BOX Sarl is a company registered in VD, Switzerland number CHE-220.215.220. 

1.3 By using our Products, you also represent that you have legal capacity to accept these General Conditions. If you use or purchase our Products on behalf of a company or any other legal entity you are representing that you have full right and authority to accept these General Terms and Conditions on behalf of that entity. In such case, you mean such legal entity and its Affiliates. 

1. 4 If you do not agree (or cannot comply) with these General Terms and Conditions, then your sole remedy is to refrain from purchasing our Products and/or stop using any services. Accordingly, failure to accept these terms means you are not permitted to purchase or use the Products. 

1.5 The contents of AMB SOX catalogues, brochures and other notices, whether hard copy or online, are for information purposes only, including with respect to prices, and are subject to modification by AMB SOX at any time without notice. 

1.6 You warrant that all details you provide to AMBSOX.com for the purpose of ordering or purchasing goods are true, accurate, current and complete. 

  • You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer care team immediately by email: info@ambsox.com .

  • During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from AMBSOX.com under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your responsibility to inform AMB BOX SARL as soon as possible.

1.7 Your responsibilities if you break these Conditions: 

You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent. 



2.1 All orders are subject to acceptance by us, and by product availability. For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine multiple orders in one shipment and on one invoice. Due to business requirements, however, orders may be shipped over several days in multiple packages. 

2.2 Products available for sale changes on a frequent basis and we reserve the right to make changes in our merchandise without notice. Some of our products may be available only in limited quantities. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notify our customer care team, and we will let you know whether we can find the item for you. 

2.3 The prices displayed on this website are quoted in CHF or EUR currencies. Prices are subject to change at any time. Relevant sales taxes, if any, shall be applied at checkout. 

2.4 No contract for the sale of any product will exist between you and AMBSOX.com until we accept your order by sending you an e-mail that your order is ready to be shipped. 

2.5 This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reasons why. 

3. Terms of Payments

3.1 AMBSOX.com accepts most major credit/debit cards including: VISA and Mastercard. We also accept payments via ApplePAY. Stripe is the PCI compliant payment gateway for all commerce transactions. Our Stripe PCI Service Provider has been certified as Level 1? Which is the most stringent level of certification available in the payments industry. 

3.2 All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. 

3.3 Customer shall pay to AMB BOX SARL 100% of the Price in advance before delivery. 

3.4 Prices exclude all applicable VAT, sales or withholding taxes which if applicable shall be payable by Customer. 

4. Delivery 

4.1 Normally, delivery will be DAP Incoterms 2010 from Suisse or from French warehouses, as specified in the Confirmation email. Unless this is a Suisse order delivery, customer shall therefore pay for transportation, insurance and the payment of all applicable duties, taxes and other official charges payable upon importation of the Products, and the costs of related customs formalities. 

4.2 The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in installments if certain items are out of stock 

4.3. Free Delivery/Shipping Codes -We may from time to time offer free shipping/delivery codes which may apply in respect of any, or certain specified, purchases made though this Website. -The conditions of use relating to any discount code will be specified at the time of issue. -Only one promotion code can be used per order unless specified otherwise. -A promotional code can't be used after an order has been placed. -Different promotional codes will have different expiration dates, we reserve the right to cancel an offer at any time or extend an offer. -Different promotional codes will have different usage allowances, we reserve the right to limit usage to one per person. -AMB SOX reserves the right to cancel this offer at any time, refuse to allow any individual to participate in the Offer, decline to accept orders where, in its opinion, an Offer code is invalid for the order being placed and (amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers) 

5. Returns/Exchanges

5.1 You may change your mind for any reason and receive a full refund of the fees paid – less any bank fees and other necessarily incurred by AMB in making the refund transaction – within 14 days of the day you purchased the Services. You should request a refund by contacting us via email at info@ambsox.com before the end of the 14-day period. If we do not receive notice from you within this 14-day period, you are not entitled to a refund. 

We are happy to issue a refund for unused goods once goods are returned to our warehouse, and will do so within 30 days of being notified. 

5. 2 In the unlikely event that you receive goods which were not what you ordered, a different quantity, damaged or faulty, please contact us within 14 working days by email at: info@ambsox.com . We shall be happy to make good on any shortage or non-delivery, replace any damaged goods or refund the amount of your payment, at no further cost to you. This does not affect your statutory rights. 

5.3 We are happy to offer free Swiss returns on any full price of the goods returned to us in perfect conditions within 14 days from the date of the order delivery. For international (all except Swiss) orders we are unable to refund postage paid unless the fault is with us. 

When you want to return the purchased item in a perfect condition, please right us an email on info@ambsox.com. Then, please, follow the instructions on the return paper that you received within the return email from us. Complete the returns section on the front of your invoice using the returns codes listed. Then simply drop off your return package at your Post Office. We would recommend keeping your proof of postage receipt. Once we received your item and inspected it, we will send you the confirmation email. We will also notify you about the approval of your refund. After approval we will refund you money for the returned item as soon as possible. 

5.4 The responsibility of safe return of the goods lies with the customer. Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your costs. 

Strictly no returns available for the products on sale. 

6. Privacy Policy

The supply of Products is subject to AMB SOX policies posted on our website. Customer agrees that it is its responsibility to understand and comply with these policies, as applicable. AMB SOX’s policies may be updated from time to time upon notice including via AMB SOX’s website. Please check our Privacy Policy to obtain more information about that. 

7. Liability 

7.1 We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice. 

7.2 If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on ambdesign.com is incorrect for any reason, we will email you that we have not accepted your order and that your order has been cancelled. You will be advised of the correct price for the subject product. You may re-order it if you wish. 

8. Site Contents Ownership

This site is expressly owned and operated by AMB SOX. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other product details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by AMB SOX. This website, as a whole, is protected by copyright, trademark, intellectual property and other applicable laws. All rights are reserved in all EU countries, Switzerland, Russia and UK. 


9. Country of Origin

All AMB SOX products are exclusively designed in Lausanne, Switzerland. Our products have been made to the highest standards. We ensure our factories adhere to our high-quality specifications and ethical standards


10. Promotions

Email and Catalogue Codes

  • This discount applies to new customers only and is valid for a time use only. If you have previously registered with us you will not receive the code.

  • The discount cannot be used in conjunction with any other sale or promotion

  • The discount can be used on full priced merchandise only

  • Cannot be used in conjunction with sale, markdowns, or other promotions.

  • Different promotional codes will have different expiration dates, with are stated at time of issue.

11. Governed Law

These General Terms and Conditions and any Contract formed pursuant to them, shall be governed by the laws of Switzerland without regard to its conflict of law’s provisions. The provisions of the UN Convention on Contracts for the International Sale of Goods of January 1, 1988 shall not apply to these General Terms and any Contract. AMB BOX SARL and you irrevocably agree to the exclusive jurisdiction of the courts of Lausanne, Switzerland for the adjudication of any disputes arising under these General Conditions and any Contract.